Privacy policy

Amended December 1, 2023 and in compliance with updated regulations for (GDPR) - General Data Protection Regulations for the European Union and for which impacts any customers from the EU Zone where browsing, purchasing or communicating with this website is concerned. English is the legal language used for this document Applicable to all domains linked to this website and any other website listed herein solely – for this purpose: www.getprimebar.com. Information on GDPR for the EU can be found here: https://ec.europa.eu/info/law/law-topic/data-protection_en

​We receive, collect and store the following information:

• Order details (if applicable) which include your phone number, address for delivery and order details
• Placement of cookies for navigation of the site (see cookies section)
• Email address when you subscribe and when you order from the website

In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet for order anti-fraud and to provide such information to local, regional and international authorities to pursue illegitimate users and fraud cases in the legal courts of applicable jurisdictions we or our subsidiaries operate in; including management of collections from International and local banks and Credit Card operators where applicable. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information if available and applicable), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect the information:

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

​Why do we collect this information:

• We collect such Non-personal and Personal Information for the following purposes:
• To provide and operate the Services;
• To provide our Users with ongoing customer assistance and technical support;
• To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
• To comply with any applicable laws and regulations.

How do we store and manage your details:

Our website/company is hosted on the Shopify platform for commerce and visual application. We also host our email on our own dedicated server hosted in both the USA and France. These provide us with the online platformsthat allows us to showcase our products and services to you. Your data may be stored through their data storage, databases and the general server applications. They store your data on secure servers behind a firewall. The privacy policy applicable to us is the same applicable to these platforms.​​

How do we communicate with you:

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Cookies and their types:

Cookies are small pieces of data stored on your PC or Mobile browser, usually used to keep track of your actions on the site. Additionally your IP may be tagged to the cookie(s) to help us manage and prevent unauthorized hacking, fraud or malicious intent. In accordance with the GDPR, we are informing you of the use and placement of cookies which are meant for the above application and will not harm your PC or Mobile in anyway. Types of cookies used are as follows:

• Session Cookies: svSessio/HS/incap_ses_${Proxy-ID}_${Site-ID}/incap_visid_${Proxy-ID}_${Site-ID}
• Persistent Cookie: XSRF-TOKEN/nlbi_{ID}
• Two Weeks: smSession

In addition, support main applications and third-party apps may use cookies that aren't listed in the table above. You can check which cookies are used on these platforms using Chrome's built-in cookie view. Just click Secure next to the URL bar and then click cookies.

Updates to our Privacy Policy:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Any forms and data collection used by us on our website has been updated to account for new policy changes. Applications by third parties are managed by them directly and we reserve the right to remove any application that we find non compliant.