Refund policy

Kindly note that owing to the nature of disposable products, we have a limited policy for refunds or replacements. This is in part due to the nature of the product and for consumer safety and Hygiene. Disposable vape products are never returned back in stock once sold and/or returned. Once opened from their original packaging, we consider these to be used 100%.

Please email us to initiate a return/refund request in the following cases:

• You received a DOA (Dead on Arrival) product – where the product after opening and/or charging and following exactly the manual prescribed, doesn’t function out of the box.
• Manufacture defect (Will be confirmed upon inspection)
• Wrong item (must be unopened with all stickers in place and not tampered with)

In all cases, you will have a maximum of no more than 48 hours from the purchase date

DOES NOT APPLY WHEN/AS A RESULT OF:

• Mishandling during shipping
• Loss/damage caused by carriage, customs, etc
• Custom confiscation or delays beyond a stated delivery date by the courier
• Delays by the courier company
• Damage or misuse by the customer (in any way other than the purpose and way its stated)
• You changed your mind

To initiate, please send the following: email us at sales@getprimebar.com

• Email copy of order, or order number
• Full name and address
• Contact number
• Picture of the issue

Our sales team will then contact you to discuss the next steps. You may be asked to perform troubleshooting steps.For sanitary and safety reasons, we can not accept returns on consumable items that have been opened or used. Consumable items include, but may not be limited to e-liquids, coils, pods, cartridges, disposables, and batteries. Reshipment is not available for any consumable items.

A 10% return processing fee may be applied if:

1. Returns are opened and/or non-defective.

2.Returns show signs of physical damage or user error that could have caused the defect.

3.Returns that are not cleaned and emptied prior to return.

4.Defect reason is not present upon return evaluation or is solved with simple troubleshooting steps.

5.Poor packaging by the consumer.

Return Shipping Costs:

The customer will be responsible for return shipping charges for non-defective items. All shipping charges are NON REFUNDABLE.

 

Promotional (sale) Items:

Promotional items are non refundable or exchangeable or replaceable.

Refused Orders:

If either the customer or shipping carrier refused the packages for any reasons, the cost of shipping is non refundable. If your order received free shipping, our cost of shipping the order will be deducted from your refund.

Refund Process:

The refund/return or replacement process and timeline will be communicated to you by our sales team once the item reaches our facility. Further, we are not responsible for any delays by banks, payment methods for which a refund may take place through. We are not responsible for any fees levied by your bank or credit card. Refunds may only be issued back to the original payment (credit card, debit card) or as a store credit. We are not responsible for refunds to a Prepaid Card or a canceled credit card in the event the cardholder no longer has possession of it.

IMPORTANT:

This policy applies to online orders. Purchases from stores are to be managed with the store directly. This also includes other websites not owned by us. Please contact them directly for your refund/return.